Privacy Policy

Who we are and what this notice covers

CA Cape Doctors PTY Ltd, registration number 2019/233933/07, operates this website at capedoctors.co.za. This notice concerns website use and enquiries. Clinical records and information provided during medical care are separate from general website enquiries; this notice is not a complete medical-records policy.

Information you send us

Our website contact forms ask for your name, email address, contact number and message. We use these details to respond to your enquiry, contact you about your request and help arrange the appropriate service. Form messages are directed to the practice’s contact inboxes.

Please complete any fields marked as required. Additional information is voluntary. If you do not supply enough information or a usable contact method, we may be unable to respond or help with your request.

Please avoid sending detailed medical histories, identity documents, medical-aid details or other sensitive information through the general enquiry form. Contact the practice to arrange an appropriate way to provide information needed for your care.

Online bookings and appointment messages

Our booking buttons take you to RecoMed, an external booking service. Information you enter there is handled through that service. Review RecoMed’s privacy information before submitting your details.

Our booking information explains that the practice uses WhatsApp or SMS for appointment confirmations, including the practice address and location. It also describes possible feedback surveys. Contact the practice if you have questions about these communications or your preferred contact method.

Website tools and external services

The website uses Google Analytics and Google Tag Manager. These tools support website measurement and management of website tags, and can process technical and usage information, such as browser or device information and pages visited. Depending on their configuration, they may use cookies. See Google’s Privacy Policy for information about Google’s handling of personal information.

Pages also include Google Maps, Google reviews displayed through Trustindex, translation through GTranslate and an embedded YouTube video. Loading or interacting with third-party features can provide technical information to their providers, which may apply their own cookies and privacy terms.

Links to app stores, social networks and other websites take you to services with their own terms and privacy information. This website notice does not describe all data practices of the CA Cape Doctors mobile app or those external services.

Cookies and your choices

Use Cookie choices on this website to accept optional cookies, keep essential cookies only, or review your preferences. You can reopen these controls to change your choice. Cookies and similar technologies may support website functionality, measurement and third-party features. You can use your browser settings to view, delete or block cookies and manage permissions. Blocking cookies or other website technologies may affect some features. Provider settings may offer additional controls for embedded services.

Technical information is also involved in delivering web pages and operating online services. For questions about a particular feature or cookie, contact the practice using the details below.

Handling and retention of information

Website enquiries are handled by the practice and may pass through providers supporting the website, email, bookings or communications. We may also need to disclose information where required by law. The information involved depends on the service you use.

Retention depends on the purpose, the type of record and applicable legal or professional record-keeping requirements. Contact the practice for information about a particular enquiry or record. A request to delete website enquiry information does not automatically require deletion of clinical records that must be retained.

Your information rights

Subject to applicable law and verification of your identity, you may ask whether we hold your personal information, request access, ask for correction or deletion where permitted, or object to certain processing. Where processing relies on your consent, you may withdraw that consent. Legal obligations can limit deletion, and withdrawal does not undo earlier lawful processing.

For access to practice records or PAIA-related enquiries, see our PAIA Manual and contact the Information Officer using the details below. You may also contact South Africa’s Information Regulator or use its official complaints process.

Contact the practice about privacy

For privacy enquiries and requests relating to personal information or access to records, contact Cobus Steyn, Information Officer, COO and Founder, at cobus@capedoctors.co.za. Please state that your enquiry concerns privacy or access to records.

Rondebosch
Ground Floor, North Wing, Belmont Square,
21 Belmont Road, Rondebosch, Cape Town, 7700
reception@capedoctors.co.za
063 448 8991

Claremont
Shop A1, Ground Floor, Protea Place,
40 Dreyer Street, Claremont, Cape Town, 7700
cacdclaremont@gmail.com
078 584 4445